Customer Engagement & Commerce

Building customer value beyond the transaction. It’s ironic that to better understand your customers, you need to better understand data. We love data. But more importantly we love the artful interpretation of data. To see what others don’t. To see the customer narrative which can inform so much of what follows. We look beyond the transaction, to maximise the full value of every customer during their lifetime with a brand. And we use technology to make it scalable, yet personal.

• Customer-centric transformation
  The creation of a fundamentally new marketing and business model for clients that puts the customer at the center, evolving their marketing efforts from mass to 1-to-1 communications and experiences.

• Customer engagement strategy
  Planning, designing and executing the relationship between the brand and individual customers at every stage of the customer journey.

• Performance marketing
  Using a recipe of strategy, data, creative and media skills to win new customers and constantly increase the effectiveness through agile marketing techniques.

• Loyalty & CRM
  Strategies to increase the total lifetime value of current customers, by unlocking the bonds between your brand and your consumers.

• Continuous commerce
  Going beyond e-commerce to a continuous engagement by building a value exchange between your brand and your customers.

• Marketing technology
  Understanding, assessing, selecting, implementing and operationalising your marketing technology stack to enable your business, not constrain it.